How can we help?
Quick answers to the most common questions. Cannot find yours? Contact us.
Getting started
A place to book poojas with verified Panditjis (online, at your home or at a temple), talk to a Panditji by chat or call, shop puja essentials, and use free tools such as the daily Panchang and Kundli.
Yes. Every Panditji completes KYC (identity and qualification documents) and is approved by our team before they can take bookings. Verified certificates are shown on their profile.
Enter your mobile number and the OTP we send you. There is no password to remember. New numbers are registered automatically.
Booking a pooja
Open Book a Pooja, choose the service, then choose where it should happen: Online (live video), At your home, or At a temple on your behalf. Pick a date and time, review the price and pay securely. We assign a Panditji who is free at that time.
Only Panditjis who serve your city or district are offered. Type your city (and district if you like) on the booking page and you will see the Panditjis in your area before you pay.
Yes. Open My Bookings, tap the three dots and choose Reschedule. You can move a booking up to 24 hours before it starts, to a time at least 24 hours from now when your Panditji is free. For anything closer than 24 hours, please contact support.
Open My Bookings and choose Cancel & Refund. The amount you paid is returned to your Namaste PanditJi wallet. See the Cancellation & Refund Policy for details.
A Samagri kit is part of the booking and is shown as a separate line on your receipt, along with the GST on it. The Panditji's service fee itself carries no GST.
We send you the live video link on WhatsApp before the pooja. On your booking confirmation page, tap Connect on WhatsApp if you have not received it. Your Panditji then guides every step on the video call.
Chat and call with a Panditji
Per minute, at the rate shown on the Panditji's card, from your wallet. You are billed only for the time you actually use.
Enough for a 5-minute session at that Panditji's rate. If you run out during a session, it ends and you are charged only for the time used. Recharge any time from your wallet.
When a free-consultation offer is running, you will see it on the Panditji's card and it is applied automatically.
Yes. Open Wallet and the Sessions tab, or Consultation History, to see every chat and call.
Wallet and payments
Open Wallet and choose an amount (minimum ₹10). You can pay by UPI, debit or credit card, or net banking through Razorpay.
Every recharge has a Receipt link in your Wallet history. Poojas and shop orders have a Receipt or Invoice option on My Bookings and My Orders.
Do not pay again. Payments are confirmed automatically, usually within minutes. If the balance has not updated after 30 minutes, raise a ticket from Support with the payment reference and we will fix it.
Shop
Orders of ₹500 or more ship free; smaller orders have a flat ₹50 delivery charge. See the Shipping Policy for delivery times.
Open My Orders. Once your order ships you will see the courier and tracking number, and you will get a notification.
Yes, until we start packing it: open the order in My Orders and choose Cancel order. A paid order is refunded to your wallet. After packing starts, contact support.
Your account and privacy
Open My Profile and choose Delete account. Your personal data is removed after a 30-day window, during which you can change your mind. Records we must keep for legal reasons are retained as described in our Privacy Policy.
Write to support@namastepanditji.in, call +91-8074146657 (every day, 6 AM to 10 PM), or raise a ticket from Support after you sign in.