Privacy Policy

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require the publishing of a privacy policy for the collection, use, storage and transfer of sensitive personal data or information.

User's Consent

This Privacy Policy, which may be updated/amended from time to time, deals with the information collected from its users in the form of personal identification, contact details, birth details and any forecast made using the supplied information, and how such information is further used for the purposes of the Website. By accessing the Website and using it, you indicate that you understand the terms and expressly consent to the Privacy Policy of this Website. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

Your continued use of this Website shall confirm that you have provided your unconditional consent and confirm to the terms of this Privacy Policy as regards collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy. This Privacy Policy is to be read along with the respective Terms of Use or other terms and conditions provided on the Website.

Commitment

The Website intends to protect the privacy of all kinds of users visiting the platform, irrespective of whether the user is a registered user or merely a visitor. It is recommended that every user understand what types of personally identifiable information is collected. The Website employs personally identifiable information for certain predictions; however, it is guaranteed that no direct or indirect use of such information which is revealed in the prediction for a member will be done, except for the explicit purpose of communicating the horoscope charts and predictions to the member itself. It is further clarified that the Website does not in any manner deal in selling or renting the information supplied to the Website.

The Website does not commit to treat or provide solutions for users with weak mental health, which is inclusive of any user who has thoughts related to committing suicide, self-destruction, etc. Such users are advised to stop the use of this Website with immediate effect, and any continued use is considered solely at the user's risk. The Website shall have no liability for any untoward event in such a scenario. The Website declares that the information provided by such a user can be shared, if required, with law enforcement authorities.

The Website does not commit in any manner whatsoever for the accuracy of the predictions made by the astrologers to any user, and does not take any guarantee/responsibility/liability regarding the reliability or reality of the gems and other related items represented and sold on the Website.

Information Collected by the Website

Personally Identifiable Information

The information qualifies as personal in nature when the information collected identifies a specific end user. Such information may be collected during the following actions:

• Creating an account / Registration data: The personal information sought may include, but is not limited to, Full Name, Address, Telephone Number, Email address, Date of Birth, Gender, Location, Photograph and any other “sensitive personal data or information” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The e-mail address or phone number together with a password or OTP is used to secure the user's profile and for effective implementation of personalized E-mail and SMS services.
• Booking a paid service: While booking a service through an Order Form, the personal information sought may include financial information such as bank account information, credit/debit card details or other payment instrument details (through a secure third-party gateway), IP address and any other information provided during booking. Such information is kept highly confidential.
• Log Files, IP Address and Cookies: The Website collects information stored by your browser on your device (i.e. cookies) and automatically logs generic information about the user's connection to the Internet (i.e. Session Data). Cookies allow the web server to recognize the user's device on each return visit. If cookies are turned off, the user may be prevented from using certain features. The Website uses cookies to personalize the user's experience and display advertisements according to preferences.
• Miscellaneous activities: The Website may collect any other information which may be mandatory to be disclosed, used only for addressing the specific need or concern of the User.

Non-Personally Identifiable Information

The information qualifies as non-personal when it does not identify a specific end user. Such information is collected when the user visits the Website (cookies, etc.) and would include, but is not limited to:

• The URL of the previous website visited by the User before visiting this Website, or the URL visited after.
• Internet service provider / IP address / telecom service provider.
• Type of browser used for accessing the Website.
• Geographical location.

Such non-personal information is used to troubleshoot connection problems, administer the Website, analyze trends, gather demographic information, measure frequency and length of visits, ensure compliance with applicable law, and cooperate with law enforcement activities. The information is used for improving site content and performance, and may be shared with third-party service providers and advertisers to measure effectiveness.

The user hereby represents and confirms that the information provided to the Website is authentic, correct, current and updated. The Website and its entities shall not be responsible for the authenticity of the information the user may provide. The user shall be personally liable and indemnify the Website for the breach of any provision.

Security Measures

The security of the personal information supplied by the User is very important to the Website. The Website takes various measures, including reasonable physical and electronic security measures, to guard against unauthorized access. Personal information is collected on a secured server. Payment details are entered on the Payment Gateway's or Bank's page on a secured SSL, and data is transferred in an encrypted manner. However, no data transmission can be guaranteed to be completely secure; hence users are advised to take precaution against sharing log-in details.

Usage of the Information

• For providing a personalized browsing experience, research purposes, improving marketing and promotional efforts, analyzing usage, improving content and customizing the Website's layout.
• IP tracking details and cookie data are used only for facilitating usage and providing a personalized experience; sensitive information will not be provided to any third party without consent.
• All information collected may be retained for such period as necessary, including for compliance with statutory or legal obligations, tax laws and potential evidentiary purposes.
• Data collected through cookies, log files, device identifiers and location data is used to remember information, provide personalized content, monitor the effectiveness of services, monitor aggregate metrics, diagnose technology problems, and enhance the service.
• Certain third-party analytics tools are used to measure traffic and usage trends; such information is collected as anonymized logs.

Confidentiality

The Website aspires to take care of all information provided to it which may be termed confidential. Confidential information shall not be disclosed except in the following circumstances:

• If the Website believes there is a significant/real/imminent threat or risk to a User's health, safety or life, or to that of any other person or the public.
• If such confidential information must be shared in accordance with the law, including any investigation, court summons or judicial proceedings.
• To protect and defend the rights or property of the Website.

Children's Privacy Policy

The Website requires that users be above 18 years of age; however, some service information is accessible to those under 18 as well. The Website is not designed or intended to be attractive to children under the age of 13, and no personally identifiable information of children below 13 is collected knowingly. If you are under 13 years of age, please do not use any of the services provided by the Website at any time or in any manner. If a parent becomes aware of sharing of any information of a child under 13, please contact the Website immediately and we will take appropriate steps to delete the data.

Disclaimer

The Website is not responsible for any communication between the User and any third-party website. The User is advised to read the privacy and other policies of third parties on their websites, and this Website shall not be held liable for such usage merely because a link to a third-party website was provided.

Grievance Officer