Shipping & Delivery Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

International shipping: International clients do not pay import duties levied by their government to www.NAMASTEPANDITJI.CO.IN / namastepanditji.store. Clients will have to pay the customs duty to the courier provider in order to receive the product.

How are items packaged?

We package our products in boxes covered in a plastic layer. Each individual product is packaged in bubble wrap, while fragile items like bottles are secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

Where do we ship?

We ship throughout India. We are working on adding more countries to our shipping locations soon. At present, Namastepanditji is not shipping outside of India; however, we are working on starting international delivery to many other countries, so stay tuned!

My order has been shipped. How can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Some of our trusted courier partners include:

• Aramex — www.aramex.com
• DTDC — www.dtdc.in
• Blue Dart — www.bluedart.com
• Ecom Express — www.ecomexpress.in
• Wow Express — www.wowexpress.in
• Delhivery — www.delhivery.com
• Tanvi Express — www.tanviexpress.com
• Shiprocket

What is the estimated delivery time?

We usually dispatch most orders within 1–4 business days (excluding Sundays and public holidays). Though we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand to ensure fresh, non-expired products, which may delay your order. International orders may also be delayed due to logistics and public holidays. During a Mega Sale event, dispatches may be delayed due to increased volumes; we target to dispatch all orders within 5 days of the order date.

Will my order be shipped in multiple shipments?

Don't worry — this is completely normal. It simply means that different parts of your order may have been shipped from our different warehouse locations. You will only have to pay the shipping/CoD charge, if applicable, on the first package you receive. International orders, in most instances, will be shipped in their entirety as one shipment.

Are there any shipping charges applicable on my order?

• India shipping charges: A flat Rs. 70 charge is applied to all orders below Rs. 500, while there is free shipping for all orders above Rs. 500.
• International shipping charges: A flat rate of Rs. 500 is charged for all orders below Rs. 5,000, while there is free shipping for all orders above Rs. 5,000.
• We are currently not accepting orders below Rs. 500.