Skip to main content
Verified Panditji Profiles | +91-8074146657 | Clear Pricing · Secure Payments | Support: 6 AM–10 PM IST
Back

Delete Your Account & Data

Namaste Panditji — how to request deletion of your account and associated data.

This page explains how to request deletion of your Namaste Panditji account and the personal data linked to it. You can delete your account yourself from within the app/site, or request deletion by email — no app download is required to make the request.

1. Delete from your account (fastest)

If you can sign in, this removes your account immediately (deactivated at once, permanently deleted after 30 days):

  1. Sign in to your account.
  2. Go to My Profile.
  3. Scroll to Delete Account and choose Delete My Account.
  4. Type DELETE to confirm.

Sign in as User Sign in as Panditji

After signing in as a Panditji, return to this page to delete your account.

2. Request deletion by email

If you cannot sign in, email us from your registered email address and we will process the deletion:

Send an email to support@namastepanditji.in with the subject “Account Deletion Request”, including the mobile number and/or email registered on your account. We verify ownership before deleting. We respond within 7 days and complete deletion within the window below.

3. What is deleted

When your deletion request completes (after the 30-day window), we permanently remove or irreversibly anonymise:

  • Your name, mobile number, email address and profile photo.
  • Your date, time and place of birth and any generated Kundli/profile data.
  • Your notification and data-sharing (consent) preferences.

4. What is retained (and why)

Some records are kept even after deletion because we are legally or contractually required to keep them. These are dissociated from your profile where feasible:

  • Transaction, payment and wallet records, and tax invoices — for statutory, accounting and audit obligations.
  • Records needed for fraud prevention or to resolve disputes.
  • Residual copies may remain in secure backups until those backups are rotated out in the ordinary course.

5. Deletion timeline

Your account is deactivated immediately on request and you are signed out. The 30-day retention window then begins; during it the request can be reversed by contacting support (in case of a mistake). After 30 days your personal data is permanently removed as described above.

Related: Privacy Policy · Terms & Conditions